![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Gupta Sumana Datta Rabindranath
Publisher: Emerald Group Publishing Ltd
ISSN: 1754-2731
Source: The TQM Journal, Vol.24, Iss.2, 2012-02, pp. : 167-180
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Prioritizing service quality dimensions
By Chowdhary Nimit Prakash Monika
Managing Service Quality, Vol. 17, Iss. 5, 2007-09 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Using service gaps to classify quality attributes
By Kong Sia Mal Muthusamy Kanesan
The TQM Journal, Vol. 23, Iss. 2, 2011-03 ,pp. :