Store creativity mediating the relationship between affective tone and performance

Author: Rego Arménio   Júnior Dálcio Reis   Cunha Miguel Pina e   Stallbaum Gabriel   Neves Pedro  

Publisher: Emerald Group Publishing Ltd

ISSN: 0960-4529

Source: Managing Service Quality, Vol.24, Iss.1, 2014-01, pp. : 63-85

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