Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender

By Karatepe Osman  

Journal of Business Economics and Management, Vol. 12, Iss. 2, 2011-06 ,pp. : 278-300

Taylor & Francis Ltd

Access to resources Recommend Favorite

The impact of service failures on customer loyalty: The moderating role of affective commitment

By Mattila Anna S  

International Journal of Service Industry Management, Vol. 15, Iss. 2, 2004-02 ,pp. : 134-149

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise

By Andreassen Tor Wallin   Lindestad Bodil  

International Journal of Service Industry Management, Vol. 9, Iss. 1, 1998-01 ,pp. : 7-23

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer loyalty and the role of relationship length

By Wang Chung-Yu   Wu Li-Wei  

Managing Service Quality, Vol. 22, Iss. 1, 2012-01 ,pp. : 58-74

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The customer satisfaction-customer loyalty relationship: Reassessing customer and relational characteristics moderating effects

By Gonçalves Helena Martins   Sampaio Patrícia  

Management Decision, Vol. 50, Iss. 9, 2012-10 ,pp. : 1509-1526

Emerald Group Publishing Ltd

Access to resources Recommend Favorite