The Role of Complaint Management in the Service Recovery Process

Author: Bendall-Lyon Dawn   Powers Thomas L.  

Publisher: Joint Commission Resources

ISSN: 1553-7250

Source: Joint Commission Journal on Quality and Patient Safety, Vol.27, Iss.5, 2001-05, pp. : 278-286

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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Abstract