The paths from service quality dimensions to customer loyalty: An application on supermarket customers

By Kitapci Olgun   Dortyol Ibrahim Taylan   Yaman Zührem   Gulmez Mustafa  

Management Research Review, Vol. 36, Iss. 3, 2013-03 ,pp. : 239-255

Emerald Group Publishing Ltd

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Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise

By Andreassen Tor Wallin   Lindestad Bodil  

International Journal of Service Industry Management, Vol. 9, Iss. 1, 1998-01 ,pp. : 7-23

Emerald Group Publishing Ltd

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Service quality, customer satisfaction and loyalty among industrial customers of a public electricity utility in Malawi

By Chodzaza Gilbert E.   Gombachika Harry S.H.  

International Journal of Energy Sector Management, Vol. 7, Iss. 2, 2013-06 ,pp. : 269-282

Emerald Group Publishing Ltd

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Customer satisfaction and loyalty in the eyes of new and repeat customers: Evidence from the transport sector

By Pantouvakis Angelos   Lymperopoulos Konstantinos  

Managing Service Quality, Vol. 18, Iss. 6, 2008-11 ,pp. : 623-643

Emerald Group Publishing Ltd

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The loyalty ripple effect: Appreciating the full value of customers

By Gremler Dwayne D.   Brown Stephen W.  

International Journal of Service Industry Management, Vol. 10, Iss. 3, 1999-08 ,pp. : 271-293

Emerald Group Publishing Ltd

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