Joy and disappointment in the hotel experience: managing relationship segments

By Johnson Michael D.   Olsen Line Lervik   Andreassen Tor Wallin  

Managing Service Quality, Vol. 19, Iss. 1, 2009-01 ,pp. : 4-30

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

TQM - does it always work? Some reasons for disappointment

By Macdonald John  

Managing Service Quality, Vol. 6, Iss. 5, 1996-05 ,pp. : 5-9

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The contest determinant of delight and disappointment: a case study of online banking

By Petnji Yaya Luc Honore   Marimon Frederic   Casadesus Marti  

Total Quality Management & Business Excellence, Vol. 24, Iss. 11-12, 2013-12 ,pp. : 1376-1389

Routledge Ltd

Access to resources Recommend Favorite

Technological hype and disappointment: lessons from the hydrogen and fuel cell case

By Bakker Sjoerd   Budde Björn  

Technology Analysis and Strategic Management, Vol. 24, Iss. 6, 2012-07 ,pp. : 549-563

Routledge Ltd

Access to resources Recommend Favorite

Un-managing knowledge workers

By Ehin Charles  

Journal of Intellectual Capital, Vol. 9, Iss. 3, 2008-07 ,pp. : 337-350

Emerald Group Publishing Ltd

Access to resources Recommend Favorite