Effects of organizational and serviceperson orientation on customer loyalty

Author: Colwell Scott   Hogarth-Scott Sandra   Jiang Depeng   Joshi Ashwin  

Publisher: Emerald Group Publishing Ltd

ISSN: 0025-1747

Source: Management Decision, Vol.47, Iss.10, 2009-11, pp. : 1489-1513

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract