When temporary employees are perceived as threatening: antecedents and consequences

By Hippel Courtney von   Kalokerinos Elise K.  

Leadership and Organization Development Journal, Vol. 33, Iss. 2, 2012-03 ,pp. : 200-216

Emerald Group Publishing Ltd

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The antecedents of re-purchase intentions: the service quality perspective

By Perrone Anthony  

International Journal of Services, Economics and Management, Vol. 5, Iss. 3, 2013-06 ,pp. : 203-221

Inderscience Publishers

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Does role clarity explain employee-perceived service quality?: A study of antecedents and consequences in call centres

By Mukherjee Avinandan   Malhotra Neeru  

International Journal of Service Industry Management, Vol. 17, Iss. 5, 2006-10 ,pp. : 444-473

Emerald Group Publishing Ltd

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What makes service employees and customers smile: Antecedents and consequences of the employees' affective delivery in the service encounter

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Journal of Service Management, Vol. 22, Iss. 2, 2011-04 ,pp. : 183-201

Emerald Group Publishing Ltd

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Antecedents and consequences of financial analyst turnover

By Mohammad Emad   Nathan Siva  

Review of Accounting and Finance, Vol. 7, Iss. 4, 2008-10 ,pp. : 355-371

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