Author： Olson John R Boyer Kenneth K
Publisher： Emerald Group Publishing Ltd
ISSN： 0144-3577
Source： International Journal of Operations & Production Management, Vol.25, Iss.1, 2005-01, pp. : 74-92
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Customer process approach to building loyalty
By Behara R. S. Fontenot G. F. Gresham A. B.
Total Quality Management, Vol. 13, Iss. 5, 2002-08 ,pp. :
Access to resources
Recommend
Customer satisfaction and loyalty: the critical elements of service quality
By Disney John
Total Quality Management, Vol. 10, Iss. 4-5, 1999-07 ,pp. :
Service quality in call centres: implications for customer loyalty
Managing Service Quality, Vol. 12, Iss. 6, 2002-11 ,pp. :