Fitness map: a classification of internal strategic fit in service organisations

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International Journal of Operations & Production Management, Vol. 31, Iss. 9, 2011-08 ,pp. : 991-1021

Emerald Group Publishing Ltd

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Service guarantees: a strategic mechanism to minimise customers' perceived risk in service organisations

By Kandampully Jay   Butler Liam  

Managing Service Quality, Vol. 11, Iss. 2, 2001-04 ,pp. : 112-121

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Towards a Simple, Visual Representation of Fit in Service Organizations: The Contribution of the Service Template

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International Journal of Operations & Production Management, Vol. 14, Iss. 5, 1994-05 ,pp. : 76-85

Emerald Group Publishing Ltd

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Strategic downsizing and learning organisations

By Griggs Harvey E.   Hyland Paul  

Journal of European Industrial Training, Vol. 27, Iss. 2-3, 2003-03 ,pp. : 177-187

Emerald Group Publishing Ltd

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From strategic fit to customer fit

By Santala Matti   Parvinen Petri  

Management Decision, Vol. 45, Iss. 3, 2007-04 ,pp. : 582-601

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