An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels

Author： Chitty Bill   Ward Steven   Chua Christina  

Publisher： Emerald Group Publishing Ltd

ISSN： 0263-4503

Source： Marketing Intelligence & Planning, Vol.25, Iss.6, 2007-09, pp. : 563-580

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The employee-customer satisfaction chain in the ECSI model

By Vilares Manuel José   Coelho Pedro Simões  

European Journal of Marketing, Vol. 37, Iss. 11-12, 2003-11 ,pp. : 1703-1722

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The role of communication and trust in explaining customer loyalty: An extension to the ECSI model

By Ball Dwayne   Coelho Pedro Simões   Machás Alexandra  

European Journal of Marketing, Vol. 38, Iss. 9-10, 2004-09 ,pp. : 1272-1293

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector

By Martín-Consuegra David   Molina Arturo   Esteban Águeda  

Journal of Product and Brand Management, Vol. 16, Iss. 7, 2007-11 ,pp. : 459-468

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Linking the hierarchical service quality model to customer satisfaction and loyalty

By Pollack Birgit Leisen  

Journal of Services Marketing, Vol. 23, Iss. 1, 2009-02 ,pp. : 42-50

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A hierarchical model of the internal relationship marketing approach to nurse satisfaction and loyalty

By Peltier James W.   Schibrowsky John A.   Nill Alexander  

European Journal of Marketing, Vol. 47, Iss. 5-6, 2013-05 ,pp. : 899-916

Emerald Group Publishing Ltd

Access to resources Recommend Favorite