A new decision-making tool: the service performance index

Author: Chen K.S.   Yang H.H.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.17, Iss.6, 2000-06, pp. : 671-678

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract