Six sigma in service organisations: Benefits, challenges and difficulties, common myths, empirical observations and success factors

Author: Antony Jiju   Antony Frenie Jiju   Kumar Maneesh   Cho Byung Rae  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.24, Iss.3, 2007-03, pp. : 294-311

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Abstract