Customer-orientated Six Sigma in call centre performance measurement

Author: McAdam Rodney   Davies John   Keogh Bill   Finnegan Anthony  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.26, Iss.6, 2009-06, pp. : 516-545

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract