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Author: Gamboa António Jorge Melão Nuno Filipe
Publisher: Emerald Group Publishing Ltd
ISSN: 0265-671X
Source: International Journal of Quality & Reliability Management, Vol.29, Iss.4, 2012-04, pp. : 384-401
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By Seezink Audrey Poell Rob F.
Journal of European Industrial Training, Vol. 34, Iss. 5, 2010-01 ,pp. :