Charting staff attitude along the journey towards getting ISO certification

By Koo L.C.   Tao Fredrick K.C.   Koo Hannah  

Managerial Auditing Journal, Vol. 14, Iss. 1-2, 1999-01 ,pp. : 44-50

Emerald Group Publishing Ltd

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A journey towards total quality management through ISO 9000 certification - a Singapore experience

By Quazi Hesan A   Padibjo Samuel R  

The TQM Magazine, Vol. 9, Iss. 5, 1997-05 ,pp. : 364-371

Emerald Group Publishing Ltd

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Analysing employee attitudes towards ISO certification

By Koo Hannah   Koo L.C.   Tao Fredrick K.C.  

Managing Service Quality, Vol. 8, Iss. 5, 1998-05 ,pp. : 312-319

Emerald Group Publishing Ltd

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Influence of ISO 9000 certification on the progress of Spanish industry towards TQM

By Escanciano Carmen   Fernández Esteban   Vázquez Camilo  

International Journal of Quality & Reliability Management, Vol. 18, Iss. 5, 2001-06 ,pp. : 481-494

Emerald Group Publishing Ltd

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The true motives behind ISO 9000 certification: Their effect on the overall certification benefits and long term contribution towards TQM

By Gotzamani Katerina D   Tsiotras George D  

International Journal of Quality & Reliability Management, Vol. 19, Iss. 2, 2002-02 ,pp. : 151-169

Emerald Group Publishing Ltd

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