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Author: Koo Hannah Koo L.C. Tao Fredrick K.C.
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.8, Iss.5, 1998-05, pp. : 312-319
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By Gotzamani Katerina D Tsiotras George D
International Journal of Quality & Reliability Management, Vol. 19, Iss. 2, 2002-02 ,pp. :