Benchmarking measures of customer satisfaction, quality and performance for new financial service products

By Edgett Scott   Snow Kim  

Journal of Product and Brand Management, Vol. 6, Iss. 4, 1997-04 ,pp. : 250-259

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction

By Al-Hawari Mohammed   Ward Tony  

Marketing Intelligence & Planning, Vol. 24, Iss. 2, 2006-02 ,pp. : 127-147

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study

By Rod Michel   Ashill Nicholas J.   Shao Jinyi   Carruthers Janet  

Marketing Intelligence & Planning, Vol. 27, Iss. 1, 2009-02 ,pp. : 103-126

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Are TQM practices supporting customer satisfaction and service quality?

By Ooi Keng-Boon   Lin Binshan   Tan Boon-In   Chong Alain Yee-Loong  

Journal of Services Marketing, Vol. 25, Iss. 6, 2011-09 ,pp. : 410-419

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service loyalty: The effects of service quality and the mediating role of customer satisfaction

By Caruana Albert  

European Journal of Marketing, Vol. 36, Iss. 7-8, 2002-08 ,pp. : 811-828

Emerald Group Publishing Ltd

Access to resources Recommend Favorite