An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study

Author: Rod Michel   Ashill Nicholas J.   Shao Jinyi   Carruthers Janet  

Publisher: Emerald Group Publishing Ltd

ISSN: 0263-4503

Source: Marketing Intelligence & Planning, Vol.27, Iss.1, 2009-02, pp. : 103-126

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