The antecedents of consumer expectations of services: an empirical study across four industries

Author: Clow Kenneth E   Kurtz David L   Ozment John   Ong Beng Soo  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.11, Iss.4, 1997-04, pp. : 230-248

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Abstract