Services quality dimensions of Internet retailing: an exploratory analysis

Author： Yang Zhilin   Peterson Robin T   Cai Shaohan  

Publisher： Emerald Group Publishing Ltd

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.17, Iss.7, 2003-10, pp. : 685-700

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Category-specific RECIPEs for internet retailing quality

By Francis Julie E.  

Journal of Services Marketing, Vol. 23, Iss. 7, 2009-10 ,pp. : 450-461

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Internet users' adoption of Web retailing: user and product dimensions

By Fenech Tino   O'Cass Aron  

Journal of Product and Brand Management, Vol. 10, Iss. 6, 2001-10 ,pp. : 361-381

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Retailing and shopping on the Internet

By Rowley Jennifer  

International Journal of Retail & Distribution Management, Vol. 24, Iss. 3, 1996-03 ,pp. : 26-37

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality in food retailing operations: a critical incident analysis

By Bell James   Gilbert David   Lockwood Andrew  

The International Review of Retail, Distribution and Consumer Research, Vol. 7, Iss. 4, 1997-10 ,pp. : 405-423

Routledge Ltd

Access to resources Recommend Favorite

Exploratory Analysis using Parallel Coordinate Systems: Data Visualization in N-Dimensions

By Klemz B.R.  

Marketing Letters, Vol. 11, Iss. 4, 2000-11 ,pp. : 323-333

Springer Publishing Company

Access to resources Recommend Favorite