Relating e-satisfaction to behavioral outcomes: an empirical study

Author： Bansal Harvir S   McDougall Gordon H.G.   Dikolli Shane S   Sedatole Karen L  

Publisher： Emerald Group Publishing Ltd

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.18, Iss.4, 2004-04, pp. : 290-302

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