Effects of contact employee supports on critical employee responses and customer service evaluation

Author: Yoon Mahn Hee   Seo Jai Hyun   Yoon Tae Seog  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.18, Iss.5, 2004-05, pp. : 395-412

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Abstract