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The International Journal of Bank Marketing, Vol. 17, Iss. 6, 1999-06 ,pp. : 286-294

Emerald Group Publishing Ltd

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Customer participation in online co-creation experience: the role of e-service quality

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Journal of Research in Interactive Marketing, Vol. 9, Iss. 4, 2015-10 ,pp. : 313-336

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The negative effect of team’s prior experience and technological turbulence on new service development projects with customer involvement

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European Journal of Marketing, Vol. 49, Iss. 3-4, 2015-04 ,pp. : 278-301

Emerald Group Publishing Ltd

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Customer-employee relationship: The role of self-employee congruence

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European Journal of Marketing, Vol. 42, Iss. 11-12, 2008-11 ,pp. : 1316-1345

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Double play: creating the sport customer experience using an interdisciplinary framework for managing service employees

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Journal of Marketing Management, Vol. 24, Iss. 1-2, 2008-02 ,pp. : 87-112

Routledge Ltd

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