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By Krepapa Areti   Berthon Pierre   Webb Dave   Pitt Leyland  

European Journal of Marketing, Vol. 37, Iss. 1-2, 2003-02 ,pp. : 197-218

Emerald Group Publishing Ltd

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Effect of service provider's communication style on customer satisfaction in professional services setting: the moderating role of criticality and service nature

By Webster Cynthia   Sundaram D.S.  

Journal of Services Marketing, Vol. 23, Iss. 2, 2009-04 ,pp. : 103-113

Emerald Group Publishing Ltd

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The impact of electronic service quality's dimensions on customer satisfaction and buying impulse

By Bressolles Grégory   Durrieu François   Giraud Mangali  

Journal of Customer Behaviour, Vol. 6, Iss. 1, 2007-03 ,pp. : 37-56

Westburn Publishers Ltd

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The Impact of Intercultural Communication Competence on Service Quality and Customer Satisfaction

By Ihtiyar Ali   Ahmad Fauziah S.  

Services Marketing Quarterly, Vol. 36, Iss. 2, 2015-04 ,pp. : 136-152

Routledge Ltd

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Impact of trust on the relationship of e-service quality and customer satisfaction

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EuroMed Journal of Business, Vol. 10, Iss. 1, 2015-05 ,pp. : 21-46

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