Strategic pricing differentiation in services: a re-examination

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Journal of Services Marketing, Vol. 11, Iss. 5, 1997-05 ,pp. : 329-343

Emerald Group Publishing Ltd

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The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination

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Journal of Marketing Management, Vol. 27, Iss. 11-12, 2011-10 ,pp. : 1232-1260

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Re-examination of Hofstede's work value orientations on perceived leadership styles in Jordan

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An examination of the relationship between service quality, customer satisfaction, and store loyalty

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International Journal of Retail & Distribution Management, Vol. 28, Iss. 2, 2000-02 ,pp. : 73-82

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Antecedents to client satisfaction in business services

By Nowak Linda I   Washburn Judith H  

Journal of Services Marketing, Vol. 12, Iss. 6, 1998-06 ,pp. : 441-452

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