Measuring service quality at King Fahd International Airport

By Sohail M. Sadiq   Al-Gahtani Abdulwahab Saeed  

International Journal of Services and Standards, Vol. 1, Iss. 4, 2005-07 ,pp. : 482-493

Inderscience Publishers

Access to resources Recommend Favorite

The use of quality expectations to segment a service market

By Díaz-Martín Ana M   Iglesias Víctor   Vázquez Rodolfo   Ruiz Agustín V  

Journal of Services Marketing, Vol. 14, Iss. 2, 2000-02 ,pp. : 132-146

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

International service variants: airline passenger expectations and perceptions of service quality

By Sultan Fareena   Jr Merlin C Simpson  

Journal of Services Marketing, Vol. 14, Iss. 3, 2000-03 ,pp. : 188-216

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service intangibility and its impact on consumer expectations of service quality

By Bebko Charlene Pleger  

Journal of Services Marketing, Vol. 14, Iss. 1, 2000-01 ,pp. : 9-26

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A hybrid approach for multi-criteria evaluation of airport service quality

By Tsai Wen-Hsien   Kuo Hsiao-Chiao  

International Journal of Services and Standards, Vol. 7, Iss. 1, 2011-06 ,pp. : 78-94

Inderscience Publishers

Access to resources Recommend Favorite