Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant

Author： Velázquez Beatriz Moliner   Blasco María Fuentes   Saura Irene Gil   Contrí Gloria Berenguer  

Publisher： Emerald Group Publishing Ltd

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.24, Iss.7, 2010-10, pp. : 532-545

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