Understanding loyalty from a customer's perspective

By Siemieniako Dariusz   Rundle-Thiele Sharyn   Urban Wieslaw  

Journal of Customer Behaviour, Vol. 9, Iss. 3, 2010-09 ,pp. : 283-298

Westburn Publishers Ltd

Access to resources Recommend Favorite

A cost/benefit approach to understanding service loyalty

By Lee Moonkyu   Cunningham Lawrence F  

Journal of Services Marketing, Vol. 15, Iss. 2, 2001-05 ,pp. : 113-130

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Focus group exploration of firm-employee relationship strength

By Herington Carmel   Scott Don   Johnson Lester W  

Qualitative Market Research: An International Journal, Vol. 8, Iss. 3, 2005-03 ,pp. : 256-276

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Linking perceived service quality and service loyalty: a multi-dimensional perspective

By Bloemer Josée   Ruyter Ko de   Wetzels Martin  

European Journal of Marketing, Vol. 33, Iss. 11-12, 1999-11 ,pp. : 1082-1106

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Revisiting the entrepreneur gender–performance relationship: a firm perspective

By Lee In   Marvel Matthew  

Small Business Economics, Vol. 42, Iss. 4, 2014-04 ,pp. : 769-786

Springer Publishing Company

Access to resources Recommend Favorite