Adopting self-service technology to do more with less

Author： Hilton Toni   Hughes Tim   Little Ed   Marandi Ebi  

Publisher： Emerald Group Publishing Ltd

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.27, Iss.1, 2013-02, pp. : 3-12

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Self-service technology adoption: comparing three technologies

By Curran James M   Meuter Matthew L  

Journal of Services Marketing, Vol. 19, Iss. 2, 2005-02 ,pp. : 103-113

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

User goals in technology-based self-service systems

By Lin Yu-Ling   Lin Da  

International Journal of Technology Marketing, Vol. 8, Iss. 3, 2013-07 ,pp. : 287-303

Inderscience Publishers

Access to resources Recommend Favorite

Understanding the differences of public and private self-service technology

By Collier Joel E.   Sherrell Daniel L.   Babakus Emin   Horky Alisha Blakeney  

Journal of Services Marketing, Vol. 28, Iss. 1, 2014-02 ,pp. : 60-70

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A cross-cultural comparison of self-service technology use

By Nilsson Daniel  

European Journal of Marketing, Vol. 41, Iss. 3-4, 2007-04 ,pp. : 367-381

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Effects of personal control on adoption of self-service technology innovations

By Lee Jungki   Allaway Arthur  

Journal of Services Marketing, Vol. 16, Iss. 6, 2002-10 ,pp. : 553-572

Emerald Group Publishing Ltd

Access to resources Recommend Favorite