Attribute importance in service quality: an empirical test of the PBZ conjecture inBrazil

Author: Carvalho Frederico A de   Leite Valdecy Faria  

Publisher: Emerald Group Publishing Ltd

ISSN: 0956-4233

Source: International Journal of Service Industry Management, Vol.10, Iss.5, 1999-05, pp. : 487-504

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Abstract