E-service: enhancing internal customer service through e-procurement

By Croom Simon   Johnston Robert  

International Journal of Service Industry Management, Vol. 14, Iss. 5, 2003-05 ,pp. : 539-555

Emerald Group Publishing Ltd

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E-service flexibility: meeting new customer demands online

By Jin Yan   Oriaku Ngozi  

Management Research Review, Vol. 36, Iss. 11, 2013-09 ,pp. : 1123-1136

Emerald Group Publishing Ltd

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E-service delivery and new governance capacities: 'Service Canada' as a case study

By Roy Jeffrey  

International Journal of Services Technology and Management, Vol. 7, Iss. 3, 2006-06 ,pp. : 253-271

Inderscience Publishers

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Investigating the adoption of electronic customer service by Australian businesses

By Nguyen Don Thi Hong Chau   Murphy Jamie   Olaru Doina  

Managing Service Quality, Vol. 13, Iss. 6, 2003-12 ,pp. : 492-503

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Optimisation of the determinants of e-service operations

By Ghosh Sid   Surjadjaja Heston   Antony Jiju  

Business Process Management Journal, Vol. 10, Iss. 6, 2004-12 ,pp. : 616-635

Emerald Group Publishing Ltd

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