The effects of atmospheric elements on customer impression: the case of hotel lobbies

Author： Countryman Cary C.   Jang SooCheong  

Publisher： Emerald Group Publishing Ltd

ISSN： 0959-6119

Source： International Journal of Contemporary Hospitality Management, Vol.18, Iss.7, 2006-12, pp. : 534-545

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer Relationship and Satisfaction: The Jumeirah Beach Hotel Case Study

By  

International Journal of Customer Relationship Marketing and Management (IJCRMM), Vol. 2, Iss. 1, 2011-01 ,pp. : 19-35

IGI Global_journal

Access to resources Recommend Favorite

Customer profitability analysis with time-driven activity-based costing: a case study in a hotel

By Dalci Ilhan   Tanis Veyis   Kosan Levent  

International Journal of Contemporary Hospitality Management, Vol. 22, Iss. 5, 2010-01 ,pp. : 609-637

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer complaint behaviour towards hotel restaurant services

By Heung Vincent C.S.   Lam Terry  

International Journal of Contemporary Hospitality Management, Vol. 15, Iss. 5, 2003-09 ,pp. : 283-289

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A transactional approach to customer loyalty in the hotel industry

By Osman Hanaa   Hemmington Nigel   Bowie David  

International Journal of Contemporary Hospitality Management, Vol. 21, Iss. 3, 2009-04 ,pp. : 239-250

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer loyalty in the hotel industry: the role of customer satisfaction and image

By Kandampully Jay   Suhartanto Dwi  

International Journal of Contemporary Hospitality Management, Vol. 12, Iss. 6, 2000-06 ,pp. : 346-351

Emerald Group Publishing Ltd

Access to resources Recommend Favorite