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Author: Chow-Chua Clare Komaran Raj
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.12, Iss.2, 2002-04, pp. : 77-86
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Abstract
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Managing Quality in a "Hidden" Service
Managing Service Quality, Vol. 4, Iss. 6, 1994-06 ,pp. :