![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Williams Roger Visser Rolf
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.12, Iss.3, 2002-06, pp. : 194-200
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Integrating supplier satisfaction with customer satisfaction
By Wong Alfred
Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Customer satisfaction with training programs
Journal of European Industrial Training, Vol. 25, Iss. 6, 2001-08 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Customer satisfaction and organisational justice
Facilities, Vol. 22, Iss. 7-8, 2004-06 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Customer satisfaction: the historical perspective
By Reis Dayr Pena Leticia Lopes Paulo A.
Management Decision, Vol. 41, Iss. 2, 2003-03 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Customer satisfaction @ virtual organizations
By Alomaim Nasser Tunca Mustafa Zihni Zairi Mohamed
Management Decision, Vol. 41, Iss. 7, 2003-09 ,pp. :