The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China

Author： Wang Yonggui   Lo Hing-P.   Hui Yer V.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.13, Iss.1, 2003-02, pp. : 72-83

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Bank service quality: empirical evidence from Greek and Bulgarian retail customers

By Petridou Eugenia   Spathis Charalambos   Glaveli Niki   Liassides Chris  

International Journal of Quality & Reliability Management, Vol. 24, Iss. 6, 2007-07 ,pp. : 568-585

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Bank service quality: evidence from five Balkan countries

By Glaveli Niki   Petridou Eugenia   Liassides Chris   Spathis Charalambos  

Managing Service Quality, Vol. 16, Iss. 4, 2006-07 ,pp. : 380-394

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer service quality in the Greek Cypriot banking industry

By Arasli Huseyin   Mehtap-Smadi Salime   Katircioglu Salih Turan  

Managing Service Quality, Vol. 15, Iss. 1, 2005-02 ,pp. : 41-56

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

IT to support service quality excellence in the Australian banking industry

By Lloyd-Walker Beverley   Cheung Yen Ping  

Managing Service Quality, Vol. 8, Iss. 5, 1998-05 ,pp. : 350-358

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality in supply chain: empirical evidence from Indian automotive industry

By Prakash Gyan  

Supply Chain Management: An International Journal, Vol. 16, Iss. 5, 2011-08 ,pp. : 362-378

Emerald Group Publishing Ltd

Access to resources Recommend Favorite