Service and safety quality in US airlines: pre- and post-September 11th

Author： Rhoades Dawna L Jr Blaise P Waguespack

ISSN： 0960-4529

Source： Managing Service Quality, Vol.14, Iss.4, 2004-04, pp. : 307-316

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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