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Author: Gebauer Heiko Paiola Marco Edvardsson Bo
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.20, Iss.2, 2010-01, pp. : 123-139
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
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