An exploratory study on determinants of customer satisfaction of leading mobile network providers - case of Kolkata, India

By Chakraborty Shibashish   Sengupta Kalyan  

Journal of Advances in Management Research, Vol. 10, Iss. 2, 2013-08 ,pp. : 279-298

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Mobile customer relationship management: an exploratory analysis of Italian applications

By Valsecchi Marta   Renga Filippo Maria   Rangone Andrea  

Business Process Management Journal, Vol. 13, Iss. 6, 2007-11 ,pp. : 755-770

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An analysis of discerning customer behaviour: an exploratory study

By De-cheng Wen   Li-ying Cheng  

Total Quality Management & Business Excellence, Vol. 24, Iss. 11-12, 2013-12 ,pp. : 1316-1331

Routledge Ltd

Access to resources Recommend Favorite

An exploratory study of implementation of customer relationship management strategy

By Osarenkhoe Aihie   Bennani Az-Eddine  

Business Process Management Journal, Vol. 13, Iss. 1, 2007-02 ,pp. : 139-164

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An exploratory study of the sales-production relationship and customer satisfaction

By Parente D.H.   Pegels C Carl   Suresh Nallan  

International Journal of Operations & Production Management, Vol. 22, Iss. 9, 2002-09 ,pp. : 997-1013

Emerald Group Publishing Ltd

Access to resources Recommend Favorite