Employee morale and its impact on service: what companies do to create a positive service experience

ISSN： 0960-4529

Source： Managing Service Quality, Vol.5, Iss.6, 1995-06, pp. : 21-25

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Employee impact on service delivery

By Sanes Christine

Human Resource Management International Digest, Vol. 9, Iss. 2, 1996-02 ,pp. : 15-20

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customization of the service experience: the role of the frontline employee

By Bettencourt Lance A Gwinner Kevin

International Journal of Service Industry Management, Vol. 7, Iss. 2, 1996-02 ,pp. : 3-20

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of ISO 9001 effectiveness on the performance of service companies

By Psomas Evangelos L. Pantouvakis Angelos Kafetzopoulos Dimitrios P.

Managing Service Quality, Vol. 23, Iss. 2, 2013-03 ,pp. : 149-164

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Sandwell Homes reduces employee absence by 30 percent: … and boosts productivity, morale and customer service

Human Resource Management International Digest, Vol. 17, Iss. 7, 2009-10 ,pp. : 12-14

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Generating positive word-of-mouth in the service experience

By Ng Sandy David Meredith E. Dagger Tracey S.

Managing Service Quality, Vol. 21, Iss. 2, 2011-03 ,pp. : 133-151

Emerald Group Publishing Ltd

Access to resources Recommend Favorite