Quality in practice - three of the best from Oklahoma

By Taylor Chris  

Managing Service Quality, Vol. 7, Iss. 5, 1997-05 ,pp. : 227-232

Emerald Group Publishing Ltd

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Improving service quality: lessons and practice from the hotel sector

By Eccles Gavin   Durand Philip  

Managing Service Quality, Vol. 7, Iss. 5, 1997-05 ,pp. : 224-226

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Managing quality for organizational effectiveness: empirical evidence from four sawmills in Atlantic Canada

By Chalykoff John   Sharma Basu   Williams Marilyn  

Total Quality Management, Vol. 6, Iss. 1, 1995-03 ,pp. : 51-60

Routledge Ltd

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From intangibility to tangibility on service quality perceptions: a comparison study between consumers and service providers in four service industries

By Santos Jessica  

Managing Service Quality, Vol. 12, Iss. 5, 2002-10 ,pp. : 292-302

Emerald Group Publishing Ltd

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Industrial practice in designing for quality

By Booker Julian D  

International Journal of Quality & Reliability Management, Vol. 20, Iss. 3, 2003-03 ,pp. : 288-303

Emerald Group Publishing Ltd

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