A SERVQUAL and QFD approach to total quality education: A student perspective

Author： Sahney Sangeeta   Banwet D.K.   Karunes S.  

Publisher： Emerald Group Publishing Ltd

ISSN： 1741-0401

Source： International Journal of Productivity and Performance Management, Vol.53, Iss.2, 2004-03, pp. : 143-166

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