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International Journal of Service Industry Management, Vol. 10, Iss. 5, 1999-05 ,pp. : 449-468

Emerald Group Publishing Ltd

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Tourists' perceptions towards and satisfaction with service quality in the cross-cultural service encounter: implications for hospitality and tourism management

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Managing Service Quality, Vol. 10, Iss. 6, 2000-06 ,pp. : 397-409

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The crucial role of research in multicultural and cross-cultural communication

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Strategic management initiatives in the Civil Service: a cross-cultural comparison

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Consumer language preferences in service encounters: a cross-cultural perspective

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