Perceived justice in service recovery and switching intention: Evidence from Malaysian mobile telecommunication industry

Author： Nikbin Davoud Ismail Ishak Marimuthu Malliga Armesh Hamed

Publisher： Emerald Group Publishing Ltd

ISSN： 2040-8269

Source： Management Research Review, Vol.35, Iss.3-4, 2012-03, pp. : 309-325

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