The impacts of ethical sales behaviour on customer loyalty in the life insurance industry

By Chen Mei-Fang   Mau Liang-Hung  

The Service Industries Journal, Vol. 29, Iss. 1, 2009-01 ,pp. : 59-74

Routledge Ltd

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Investigating antecedents of consumers' recommend intentions and the moderating effect of switching barriers

By Wang Chung-Yu  

The Service Industries Journal, Vol. 29, Iss. 9, 2009-01 ,pp. : 1231-1241

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An integrated model of customer social exchange relationship: the moderating role of customer experience

By Yi Youjae   Gong Taeshik  

The Service Industries Journal, Vol. 29, Iss. 11, 2009-01 ,pp. : 1513-1528

Routledge Ltd

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The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks

By Amin Muslim  

The Service Industries Journal, Vol. 31, Iss. 9, 2011-07 ,pp. : 1519-1532

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Moderating role of a priori customer–firm relationship in service recovery situations

By Kim Wansoo  

The Service Industries Journal, Vol. 32, Iss. 1, 2012-01 ,pp. : 59-82

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