E-service quality and Web 2.0: expanding quality models to include customer participation and inter-customer support

By Sigala Marianna  

The Service Industries Journal, Vol. 29, Iss. 10, 2009-01 ,pp. : 1341-1358

Routledge Ltd

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Customer satisfaction, corporate image, and service quality in professional services

By Cameran Mara  

The Service Industries Journal, Vol. 30, Iss. 3, 2010-03 ,pp. : 421-435

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Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector

By Rhee Seung-Kyu  

The Service Industries Journal, Vol. 29, Iss. 11, 2009-01 ,pp. : 1491-1512

Routledge Ltd

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Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study

By Anosike Uchenna Paschal   Eid Riyad  

The Service Industries Journal, Vol. 31, Iss. 14, 2011-11 ,pp. : 2487-2505

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The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty

By Lee Sang M.  

The Service Industries Journal, Vol. 32, Iss. 1, 2012-01 ,pp. : 17-36

Routledge Ltd

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