Logistics service quality and buyer-customer relationships: the moderating role of technology in B2B and B2C contexts

Author： Gil-Saura Irene Ruiz-Molina Maria Eugenia

ISSN： 0264-2069

Source： The Service Industries Journal, Vol.31, Iss.7, 2011-05, pp. : 1109-1123

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The mediating role of commitment in healthcare B2B marketing

By Sohn Yong Seok Seung Kenny Y. Seo Sang Yun Kim Sung Eun

The Service Industries Journal, Vol. 33, Iss. 13-14, 2013-10 ,pp. : 1381-1401

Routledge Ltd

Access to resources Recommend Favorite

Effects of web site characteristics on customer loyalty in B2B e-commerce: evidence from Taiwan

By Hsu Li-Chun Wang Kai-Yu Chih Wen-Hai

The Service Industries Journal, Vol. 33, Iss. 11, 2013-08 ,pp. : 1026-1050

Routledge Ltd

Access to resources Recommend Favorite

B2 Loans

WORLD BANKING ABSTRACTS, Vol. 29, Iss. 1, 2012-04 ,pp. : 9-11

John Wiley & Sons Inc

Access to resources Recommend Favorite

A new evolution model for B2C e-commerce market

By Tian Zhihong Zhang Zhenji Guan Xiaolan

Information Technology and Management, Vol. 14, Iss. 3, 2013-09 ,pp. : 205-215

Springer Publishing Company

Access to resources Recommend Favorite

A SWOT Analysis for B2C E-Commerce: The Case of Amazon.com

International Journal of Cases on Electronic Commerce (IJCEC), Vol. 2, Iss. 1, 2006-01 ,pp. : 1-22

IGI Global_journal

Access to resources Recommend Favorite