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Managing Service Quality, Vol. 14, Iss. 1, 2004-02 ,pp. : 90-102

Emerald Group Publishing Ltd

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Service quality at banks and credit unions: what do their customers say?

By Allred Anthony T   Addams H Lon  

Managing Service Quality, Vol. 10, Iss. 1, 2000-01 ,pp. : 52-60

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Service quality at Jordanian commercial banks: what do their customers say?

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International Journal of Productivity and Quality Management, Vol. 10, Iss. 3, 2012-08 ,pp. : 307-334

Inderscience Publishers

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Measurement of service quality in banks: a comparative study between public and private banks in India

By Kamble Sachin S.   Dhume Sudheer M.   Raut Rakesh D.   Chaudhuri Ranjan  

International Journal of Services and Operations Management, Vol. 10, Iss. 3, 2011-10 ,pp. : 274-293

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Customers' quality perceptions towards online railway reservation services in India: an exploratory study

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International Journal of Services and Operations Management, Vol. 9, Iss. 4, 2011-07 ,pp. : 491-505

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