An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust

Author： Dahiyat Samer E.   Akroush Mamoun N.   Abu-Lail Bayan N.  

Publisher： Inderscience Publishers

ISSN： 1744-2370

Source： International Journal of Services and Operations Management, Vol.9, Iss.4, 2011-07, pp. : 453-490

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