The role of Information Technology in service innovation in the two different quadrants of the service-process matrix

ISSN： 1460-6720

Source： International Journal of Services Technology and Management, Vol.11, Iss.3, 2009-03, pp. : 247-271

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Service Excellence - The Role of Information Technology

By Jackson David Humble John

Managing Service Quality, Vol. 4, Iss. 4, 1994-04 ,pp. : 36-40

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service peculiarities and the specific role of technology in service innovation management

By Hipp Christiane

International Journal of Services Technology and Management, Vol. 9, Iss. 2, 2008-05 ,pp. : 154-173

Inderscience Publishers

Access to resources Recommend Favorite

Role and impact of 'technology' in the service development process: a research study

By Agrawal Gaurav K. Berg Daniel

International Journal of Services Technology and Management, Vol. 9, Iss. 2, 2008-05 ,pp. : 103-121

Inderscience Publishers

Access to resources Recommend Favorite

Structure of organisational information technology service

By Drury D.H.

International Journal of Services Technology and Management, Vol. 3, Iss. 4, 2003-08 ,pp. : 380-397

Inderscience Publishers

Access to resources Recommend Favorite

The effect of interfirm codevelopment competency on the innovation of the e-service process and product: the perspective of internal/external technology integration mechanisms

By Tsou Hung-Tai

Technology Analysis and Strategic Management, Vol. 24, Iss. 7, 2012-08 ,pp. : 631-646

Routledge Ltd

Access to resources Recommend Favorite